How Our Billing And RCM Services Work.
A clear start and steady follow-through. We review your current process, agree on the work in writing, and do it in the software your practice already uses, with one named person you can reach.
- BAA before any patient-data access
- Keep your existing EHR
- A named account manager
Your Account ManagerOne named contactIllustrative process overview.
Four Steps, Clearly Owned.
- 1Shared Review Your Current Process Start with a billing audit. We sign a Business Associate Agreement before accessing patient data, then give you a written report, an action plan and a findings call. Often 3 business days; usually within a working week
- 2Your practice approves Agree Scope And Access Choose Medical Billing or Full RCM, confirm your written quote and approve the access the work needs. We work in your existing EHR or practice management system. Onboarding normally 3–5 business days after the audit
- 3OneBill RCM Do The Agreed Work Charge entry, claims, payment posting, denials, A/R follow-up and patient statements. Full RCM adds registration assistance, eligibility, prior authorization support, coding, credentialing and revenue analysis. You keep scheduling, patient care and documentation
- 4Shared Review Progress Each Month Your monthly Excel report shows billed and recovered amounts, appeals, denials and net collection rate. Review it with your account manager. Questions any time by email or direct phone
Onboarding time is our setup time, not an insurer's approval timeline. Illustrative process overview.
What We Need To Start Well.
A smooth start depends on a few documents and decisions made in the first week. We send a checklist after the audit and work through it with your team.
The cutover date matters. We agree on a date: claims after it are ours. Inherited claims from before it that are up to 120 days old are worked by a dedicated A/R expert; older claims stay with your current biller or move to Old A/R Recovery, priced separately. That helps keep claims from being billed twice or missed.
- Signed Business Associate Agreement
- Approved access to your EHR or practice management system
- Payer list, contracts and fee schedules
- Clearinghouse and electronic remittance details
- Provider list with NPIs and enrollment status
- Open A/R report as of the cutover date
- Your preferred contacts and escalation path
What We Cover Every Month.
The Numbers
Billed and recovered, denials, appeals and net collection rate from your Excel report.
Denial Patterns
The reasons behind denials and which can be prevented upstream.
Open Questions
Records, signatures or decisions we need from your team.
What Changes Next
Payer rule changes, new codes and anything that affects your scope.
Know Who To Contact.
Support hours are Monday–Friday, 9 a.m.–5 p.m. Central Time.
Your Account Manager Your direct phone number and email address for everyday questions.Your Data And Access.
We work with HIPAA-aligned safeguards in the systems you already control.
A Clear Handoff If Service Ends.
Give 30 days' notice and we keep working through the agreed end date. Claims we submitted or corrected that were approved by the end date stay fee-eligible if the insurance payment arrives later.
How Fees Work After Service Ends- 1Notice Given30 days' notice, month to month
- 2Work ContinuesThrough the agreed end date
- 3Records Handed OverOpen claim statuses, A/R, denial and appeal records, follow-up notes, payment history and a data export, through a transfer method your practice approves
- 4New Team Takes OverYour practice or new billing company, after the cutoff
Questions Before You Book.
Software, timing, your team's role and leaving.
Do We Have To Switch Software?
No. We review your existing system and agree access before starting.
How Long Until You Start?
Onboarding normally takes three to five business days after the audit, depending on information and access.
What Does Our Team Keep Doing?
Scheduling, patient care and clinical documentation, plus any work you choose to keep in-house.
What If We Want To Leave?
Month-to-month with 30 days' notice, and a documented handoff at the end.
See Where To Start.
Request an audit to understand your current issues and the next steps for your practice, or tell us what you need and we will set up a discovery call.
- BAA signed before any patient-data access
- Keep your existing EHR
- A named account manager